Official channels
- General: hello@apiindonesia.id
- Support: support@apiindonesia.id
What to include
- Account email and organization name.
- Endpoint, incident time, environment, and request ID.
- Redacted sample payload or error response.
- Impact on your users or systems.
Response time
We prioritize security issues, production outages, and billing problems. Response time depends on the plan, impact level, and operating hours.